Q. How will I get my passport back after the interview?

Once your visa is approved the interviewing officer will keep the passport and documents and send it for further processing. You can pick up your visa and passport from a pickup location. Stanley and Blue Dart courier handle the whole service.

Please Note:
Passports will NOT be delivered across the counter at the U.S. Embassy or Consulate.

When you schedule the interview you will see a list of 33 passport/visa collection locations. You can choose a location convenient for you. If your visa is approved, Blue dart will deliver the passport and visa to the specified location. There are no extra charges associated with this service. The service charges are already included in your application fee.

When your passport is ready for pick-up, you will receive an email or SMS confirming that. If you paid Rs.300 then your visa and passport will be delivered by Blue Dart to the address you specified at the time you listed the courier service.

If you opted to pick the passport from the 11 service centers then the passport has to be collected within 14 days; or if you opted for one of the 22 Blue Dart Courier service locations then the passport has to be picked within 7 days; otherwise it will be sent back to the Embassy or Consulate. You will have to pick the passport/documents from the Embassy or Consulate.

Q. What are the supporting documents needed to pick up the passport and visa?

In Person: If you yourself are collecting the passport then carry a government issued photo ID and a copy of that ID.

You also need to carry a printed copy of your appointment letter.

A representative picks the passport: You don't have to necessarily pick the passport yourself. You can ask a family member or friend to pick the documents. But there are certain rules to follow.

If someone else is picking up your passport on your behalf then they need to carry their own government issued photo ID and a photocopy of the applicant's i.e. your government issued photo ID.

They also need to show a letter of authority from you authorizing them to pick up your passport. The letter of authority should be signed by you. The letter of authority should also contain a) your name b) your representative's full name as it appears on their government issued ID

If the applicant is under the age of 16: If the applicant is under the age of 16 then a letter of authority signed by any one of the parents is required. The representative also needs to carry a photocopy of the government issued photo ID of the parent who signed the letter of authority. Finally, the representative should carry his own government issued photo ID.

Group/ Family: If the representative represents a group/family then only one letter of authorization is required. The letter of authorization should include the representative's name and the names of the family members who are applicants. A photocopy of the government issued ID of the person who penned the letter of authority is also required.

Please Note: The photocopies should be clear. The photo should not be hazy and the writing should be legible.

Q. How soon will I get my passport and visa?

The time taken for a visa section to hand over the passport depends on the circumstances such as administrative work load, intervening holidays etc. Hence, a definite turnaround time cannot be assured. The delivery of the passport and visa typically takes 2-3 business after the interview.

Q. Can I change the delivery location or document delivery address?

You can change the location and address before 11.59 pm on the day prior to the day of the interview. You can do it online or through the call centers. There is no extra charge for this service.

Q. How can I track my Passport?

You can check the status of your visa application by entering the location of your interview and DS160 barcode number here:
https://ceac.state.gov/CEACStatTracker/Status.aspx?eQs=WwjqOlbeRYzCYubaSQI+RA==

You can also track your passport several ways:
Instant: You can go to this website (http://www.ustraveldocs.com/in/in-niv-passporttrack.asp) and just enter your passport number in the box to track your passport.

Check Online: https://cgifederal.secure.force.com/?language=English&country=India

Call: Stanley now handles all telephone and email queries through their new multi-language call center. You can call the call centers in India at 91-120 660-2222 or 91-22 6720-9400.Timings are:

Monday-Friday 8:00 a.m. to 8 p.m.
Sunday: 9:00 a.m. to 6:00p.m.
In United States call: 1-310-616-5424.

Email: Enter your passport number in the subject and the body of the mail and send the email to passportstatus@ustraveldocs.com. Please don't add any additional text in the mail. You will receive an automatic response with the status.

Q. What if my passport does not arrive?

You can call Stanley and ask about the status of your passport.
You can also email at: support-india@ustraveldocs.com or telephone +91-120-6602222 or +91-22-67209400. For calls from US: 1-310-616-5424

Q. What if my visa was printed incorrectly?

If there is some mistake or error in the visa then you should contact the consulate/embassy in which you gave the interview. Or you can email support-india@ustraveldocs.com and explain why you think there is an error. They will provide instructions on how to submit your passport.

Q. What if my visa is damaged?

If the visa is damaged then the applicant will have to apply for a new visa.