Internet Service Providers Experiences

In the last 2 weeks I have opened 7 AOL email addresses. One locked up within 24 hours because it did not recognize my password. All of them give me constant "challenges" when I try to send emails -- anything more than 4 or 5 in a 24-hour timeframe. By and large, trying to use "free" AOL is a complete waste of time!!!

ihave called aol several times cant get through or you get a person who cant speak english or understand them no offence to any one intended i was on the phone with this lady and we had a lot of fun trying to cancel aol i use the dial up and dont ever do that casue u cant get though ever or it kicks you off alot iwas not trying to say anything bad about plp when i say about plp trying to speak english i had bad time with this lady

Yep thats right, I cheat AOL. For as long as I can remember, I have been getting free AOL. I would sign up for a free trial, then call to cancel, but they would offer more free time! How dumb can they be?

FIRST OFF IF U HAVE TO CANCEL YOUR MEMBERSHIP TO AOL LIKE I DID!I CALLED MY BANK AND STOPPED PAYMENT ON THE AMOUNT PAID TO AOL WHEN I CLOSED OUT MY ACCOUNT! I HATE AOL AND I READ SOME OF THE POSTS LISTED HERE AND I AGREE WITH THOSE PEOPLE ABOUT AOL! THEY TREAT THEIR CUSTOMERS LIKE ______ AND THAT IS NO WAY TO DO BUSINESS WITH THE PUBLIC! I GOT A HEADACHE EVERYTIME I SPOKE WITH THEM ON THE PHONE IF I GOT THRU!!! AND THERE ALSO HAD THE NERVE TO CHARGE ME AFTER I CANCELED MY MEMBERSHIP!!! NOW I CALL THEM AFTER RECEIVING ANOTHER LETTER CLAIMING I DID NOT PAY AND SHE CHECK MY ACCT AND SAID SHE RECEIVED THE MONEY ORDER FOR THE LAST AMOUNT DUE WHICH I SURE NOT HAVE BEEN CHARGED IN THE FIRST PLACE! IF THEY SEND ME ANOTHER LETTER I AM GOING TO TAKE AOL TO COURT OVER 29.95! OF ALL THINGS!!!

I got AOL free for 6 months with the purchase of my laptop. Five days before of end of trial period, i called customer service to cancell AOL. They gave me 2 months free.. again just before 5 days i called to cancell. Again they gave me 2 months free and this continued for 1 year and 4 months. Then they understood, they could not give me free time, as my free time "Quota" is finished.
Now i am with another ISP. Key point is we must be alert to inform them to cancell BEFORE free time and note CANCELLATION number. After cancellation, NEVER SIGN ON TO AOL! You will be charged!!
Best way, after trial period, remove AOL.
All the best !

After cancellation, if you happen to use AOL id for reasons like IM, you might get charged for AOL internet access. beware, watch out.

Hi All.
I read so many articles about AOL here that I couldnt stop myself for posting my experience.We got AOl free for 6 months with DELL computer purchase. When the period ended and we called to cancel it, AOL gave us a free unlimited service for 2 months. Again they extended it for 3 months and at the end of 3 months, they billed us for $1043 which is a big amount. They said that we changed our billing plan to hourly plan. But we didnt do that. Why would we change the plan to hourly when we have a free unlimited. But they didnt listen to us. here is what we did- WE PAID THE AMOUNT TO CREDIT CARD COMPANY AND AT THE SAME TIME FILED A DISPUTE AGAINST AOL. THE INVESTIGATION WAS DONE AND EVERYTHING WAS IN OUR FAVOR. SO THE CREDIT CARD COMPANY REFUNDED US THE MONEY. I read one of the person here had the same problem 2 years ago. You should do the same thing. I advise all of you not to get carried away by AOLs free unlimited offers. I switched to MSN and I am fine after that. Take care!!

BEWARE OF AOL...

This was my expierence 2 years ago. My trial free period was about to be over, when i called AOL to cancel. AT that time they asked me the reasons for cancelling and i said that i would be leaving for India shortly on vacation and will return only after 2 months and i would subscribe for AOL after i return.
They said in that case thy would extend my AOL free for another 2 months and then i could cancel in case not interested. I verified with them whether my credit card was being charged for any reason and their answer was NO. Again before the end of the next 2 month period i called up asking them to cancel my subscription. when asked for reason, i told them that the university has T1 and i could avail that facility more often than usiing AOL at home. But they insisted that they would like to extend for another 2 months free of charge. And again i asked them whether my credit card was being charged for any reason and they said NO. And for the last time before the end of this period, i called up to cancel and i insisted on cancelling my subscription, they said that i owe $21.95. But i informed them about my free trial and they had to "check" and confirm that it was my free period and refunded my $21.95.

Now, heres the whole catch... Before i could end the call they said that i had a different account that had been active for the past 2 months and i owed them $387.25 . I was shocked guys.. initially i lost my temper but then i was calm and spoke to them rationally.. I just asked them wheres the need for me to have 2 different accounts for which i didnt get any answer..

my second question was why didnt they let me know at the end of first month that i was being billed for the first month...no answer...

I simply called up my credit card company and insisted Stop Payment for this transaction. After few months i got a letter from Collection Agency warning me to pay the dues. I wrote a detailed letter explaining everything that happened.

This happened almost 2 years back and i am yet to get any reply from them.

So.. guys.. never trust AOL.. not only it is crap.. but it is a BIG TRAP....

Friends,
Do not believe AOL. They are cheaters. What happened was, i had tried the 45 days free trial for first time users. During the last week i called them and wanted to cancel. They said they would extend the free trial for one two more months. Then i said ok and started using it. To my surprise they billed me after the initial 45 days. When i called the Customer Service and asked why i was billed they said that because the free trial is over so i am billed. Then i said that it was you guys who extended the free trial for another two months. They said that they did not do it and it was not there in their system. Now tell me guys how can i trust them. SO PLEASE FOR GOD SAKE DO NOT SUBSCRIBE TO AOL. They are real big time cheaters. If they say that way then whom should i complain to. Any one has any suggestions. Thank you.

My experience were with the 45 days. When I called to cancel, I was put on hold for so long I hung up. When I tried to call back. Customer service never answered. Then when I received my statement from my bank aol had withdrawn (2) debits from my account. Of course I am very angry. Each withdrawal was $28.90. Thats $7.90 more than my original account with Earthlinks unlimited access. My solution is: AOL will call me becuase only 5 or 10 dollars will be in my account and I will pay my other customer by mail until they contact me to cancel something I never purchase.
And I will be very nasty when they
do!