The MADAD (Help) Portal is an online grievances monitoring system launched by the Ministry of External Affairs (MEA) on February 21, 2015. The e-portal provides Indian citizens living abroad an online platform in which they can file consular grievances to the Indian government.

If you are an NRI, once registered, you can use the MADAD Portal to submit consular grievances and complaints and track their status. Grievances categories include topics such as compensation, court case, domestic help, repatriation, and more. Once you choose your category and submit your grievance, you can identify whether or not your complaint has been addressed by a convenient color-coding system. Cases not responded to within a certain period of time change to a red color and are escalated to higher authorities.

Advantages of MADAD Portal

The online portal is very beneficial to NRIs in that it improves the grievance filing process. MADAD provides a more efficient way of handling grievance cases, speeding up the response time and ensuring that all cases are addressed. In addition, the portal maintains the history of all grievances filed.

How to Use MADAD Portal

The MADAD Portal is completely online, making the process of filing grievances to the Indian government more convenient for both NRIs and government officials. The procedure for using the MADAD Portal is as follows:

STEP 1: Visit the MADAD Portal website.
STEP 2: Register.
STEP 3: File your grievance.
STEP 4: Receive confirmation and reference number.

Step 1: MADAD Portal Website

When you first visit the MADAD Portal website, you will be greeted with a page asking for your login ID. If this is your first time visiting the e-portal, you will have to register and create an account to get a login ID. Click the “Register [New User]” link.

Step 2: Registration

After clicking the “Register [New User]” link, you will be brought to a new page where you will create your MADAD Portal account.

  • Enter your name, phone number, email ID, and password.
  • Click “Register.”
  • Verify your account my clicking on the link sent to your email ID.
  • After confirming, login using the username and password you created.

Step 3: Filing a Complaint

File your grievance or complaint by filling in the required fields displayed on the following page.

Step 4: Tracking Your Complaint

After you submit your complaint, you will be given a confirmation and reference number. Keep the complaint reference number handy. You can use this to track the status of your complaint later and see its history.